I went in to get my first eye exam in 6 years in the summer of 2008. You see, I was in denial. I thought, oh my vision isnt THAT bad... I dont want to end up wearing glasses all day!!! What about when I play sports? Do I have to be the nerdy girl with goggles? I was worried about my looks, and I was also worried that the process would be painful. I hate having my eyes messed with, and touching them gives me the creeps! I had put it off way too long though, and had to bite the bullet and go in because my vision was becoming unmanageable.The wonderful staff at Duvall Advanced Family Eye Care provided a solution for every one of my complaints, and totally eased my fears. The doctor was gentle and thorough, and his assistant was very helpful and sweet. She made me feel completely at ease throughout the whole process of the exam. The doctor confirmed for me that I indeed needed a prescription for glasses during the day and he also suggested that I try soft 1 day disposable lenses for sports, that way I wouldn’t end up being the one with goggles on. I told him contacts were not an option for me due to my squeamish nature, but he assured me that his staff would be able to teach me how to use the contacts painlessly, and he would even provide me with a free fitting and a few weeks worth of lenses so I could try it out. When it came time to pick out my frames, the optician was extremely helpful! She really took the time to listen to all of my concerns and was genuinely interested in helping me get the perfect frames to go with my face. I can’t believe I’m saying this… but I really do look better with glasses! I love the pair she helped me pick out! The technicians at this clinic were so patient with me in helping me to not only fit my glasses, but also teaching me how to use my new contact lenses. They even took extra time with me and let me come in for a few more practice tries on the weekend. I’ve had a few problems with my lenses as well, and the opticians have let me come in free of charge to fix them. She tightens the screws on the frames whenever I need it, and always makes time for me. One time my lens popped out of my frames, naturally I called her and she had me come in right away. She ended up sending my glasses off for repair and assured me that they would be covered under warranty. I never had to pay a dime and I got them back within a week! They have been able to answer every question I’ve had and provide a solution to all of my eye care needs. In all of my dealings with this clinic, 1 thing is apparent: The patient is their #1 priority. I will never go anywhere else for my eye care.
- A Google User